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Warranty Policies
Simba Products Warranties & Policies.
Simba Products instruments are warranted to be free from defective
materials and craftsmanship for 180 days from the date of purchase to
the original purchaser when purchased from an authorized dealer subject
to the limitations contained herein. This warranty is non-transferable
and is applicable solely to the original purchaser in the United States
and Canada. Simba Products, Inc. will repair or replace, at its option,
any Simba Products instrument or part thereof which is found by Simba
Products to be defective. Electronic controls are covered for a period
of 90 days. Simba Products, Inc. reserves the right to use materials
readily available at the time of the repair.
What is covered against manufacturing defects:
Parts and Labor to correct any defect in materials used and any defect attributable to workmanship.
Parts and Labor to correct any defect in materials used and any defect attributable to workmanship.
What is not covered:
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Instruments that have been modified from their original condition.
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Instruments whose serial numbers have been altered or removed.
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Instruments that have been subjected to extreme humidity or temperature conditions.
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Defects or damage caused by services performed by unauthorized persons (serve by anyone other than Simba Products or an Authorized Service Center)
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Instruments that have been damaged due to misuse, neglect or accidents.
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Normal wear and tear to serviceable parts such as strings, tuning machines, frumheads, sticks, electronic controls and frets.
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Instruments that have not been purchased from an Authorized Simba products instruments dealer.
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Warranty claims by anyone other than the original purchaser.
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Freight charges to and from the factory or authorized service center for customer owned goods.
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Any and all charges incurred from priority service requests (Rush Service) priority shipping for replacements parts.
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Alleged Defects concerning the subjective opinions or judgments of the original purchaser.
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Secret-Hearts.com shall not be liable for any indirect, incidental, or consequential damages, including but not limited to, wages or lost profits of an nature or kind or for damages to or loss of property suffered by the original purchaser or any third party, whether in contract or in tort.